Service campaigns and recalls
Service Campaigns and Recalls
Volkswagen Group Australia is dedicated to providing vehicles of outstanding quality and value and, as part of our constant efforts to ensure ongoing customer satisfaction and safety, service campaigns and/or recalls may be introduced from time to time.
In addition to notifying existing owners in writing of any existing recall, this webpage has been set up to ensure owners have current and up to date information readily available regarding manufacturing defects or other technical problems affecting Volkswagen vehicles. This VIN Checker tool will provide owners with details relating to any outstanding and completed service campaigns and/or recalls.
Enter your 17 character (both alpha and numeric) Vehicle Identification Number (VIN) in the box below to check if any service campaign and/or recall applies to your Volkswagen vehicle.
How do I locate my VIN?
Your VIN is listed in numerous documents, including your vehicle registration certificate issued by the vehicle registration body in your state or territory, finance statement and/or insurance paperwork.
You can also find your VIN at the bottom of your windscreen (as you look into the vehicle from the outside, as shown in the diagram to the right).
If you are unable to locate the VIN, or require further information, please contact our Customer Experience Contact Centre on 1800 607 822.
Take care when you enter the VIN details of your vehicle. Failure to input these correctly could return an incorrect result.
The recall campaign status update may be delayed up to 3 business days following the completion and submission of any recall or service campaign performed on the vehicle. Please contact our toll-free Customer Experience Team on 1800 607 822 or email email@example.com to confirm the recall campaign status if this information is required immediately.
Keeping your details up to date
As part of the recall process, Volkswagen will notify registered owners of affected vehicles by mail, in addition to other methods. To assist Volkswagen to contact the current owner of the vehicle, Volkswagen urges all customers in Australia to contact our toll-free Volkswagen Recall Campaign Helpline on 1800 504 076 between 8:30am and 8:00pm Monday to Friday (AEDT) or email us at firstname.lastname@example.org to update their contact details. Alternatively, customers can submit an Online Owner Amendment Form by clicking the button below and selecting the ‘Ownership Amendment’ tab.
Frequently Asked Questions
Recalls address any potential 'safety related' defect, due to a feature of design or construction that could pose a risk to the driver, vehicle occupants, or other road users. In the interest of safety, any recall affecting your vehicle should be completed immediately.
Service campaigns are not safety-related. As technology improves, there may be instances where a manufacturer has developed new components or improvements that will help to enhance the overall performance of your vehicle. The enhancements will be applied to your vehicle when you take it to a Volkswagen Dealer, normally during routine servicing and repairs. Volkswagen will not usually write to customers advising them of service campaigns.
You can use the VIN Checker tool above to identify if there are any current or completed recalls for your vehicle. In addition, if your vehicle has been affected by a recall, Volkswagen will contact the current owner by post to let them know and to advise them of the next steps.
You can use the VIN Checker tool above to identify if there are any current or completed service campaigns for your vehicle.
No - service campaigns and/or recalls do not affect the warranty policy on your vehicle, nor your rights generally under the Australian Consumer Law.
No - there is no charge for service campaign and/or recall work.
No - service campaign and/or recall work do not have an expiration date.
Each service or recall campaign rectification will vary depending on the work required. Volkswagen recommends you contact your local Volkswagen Dealer to discuss the specific service/recall campaign to determine the repair time which will be carried out at no cost to you.
All Volkswagen Dealers in Australia have been informed of all active service and recall campaigns.
Yes, that is important. Your Volkswagen Dealer wants to ensure that parts (if required) are readily available to ensure that you are back on the road as soon as possible.
Alternate transportation can vary depending on the service campaign and/or recall. Please contact your local Volkswagen Dealer for further information.
You can contact our toll-free Volkswagen Recall Campaign Hotline on 1800 504 076, between 8:30am and 8:00pm Monday to Friday (AEDT).
You can contact the National Accreditation Authority for Translators and Interpreters (NAATI) on (02) 6260 3035 for free of charge translators and interpreters, between 9:00am and 5:00pm Monday to Friday.
If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/.
Last updated: 24/04/2019