Service campaigns and recalls

Service Campaigns and Recalls

Volkswagen Group Australia is dedicated to providing vehicles of outstanding quality and value and, as part of our constant efforts to ensure ongoing customer satisfaction and safety, service campaigns and/or recalls may be introduced from time to time.

In addition to notifying existing owners in writing of any existing recall, this webpage has been set up to ensure owners have current and up to date information readily available regarding manufacturing defects or other technical problems affecting Volkswagen vehicles. This VIN Checker tool will provide owners with details relating to any outstanding and completed service campaigns and/or recalls.

Enter your 17 character (both alpha and numeric) Vehicle Identification Number (VIN) in the box below to check if any service campaign and/or recall applies to your Volkswagen vehicle.

How do I locate my VIN?

Your VIN is listed in numerous documents, including your vehicle registration certificate issued by the vehicle registration body in your state or territory, finance statement and/or insurance paperwork.

You can also find your VIN at the bottom of your windscreen (as you look into the vehicle from the outside, as shown in the diagram to the right).

If you are unable to locate the VIN, or require further information, please contact our Customer Experience Contact Centre on 1800 607 822.

Where to find VIN – Volkswagen Australia
VIN should have 17 characters
Volkswagen VIN starts with WV

Take care when you enter the VIN details of your vehicle. Failure to input these correctly could return an incorrect result.

The recall campaign status update may be delayed up to 3 business days following the completion and submission of any recall or service campaign performed on the vehicle. Please contact our toll-free Customer Experience Team on 1800 607 822 or email hello@myvw.com.au to confirm the recall campaign status if this information is required immediately.

Dear Volkswagen Customer,

We confirm that your Volkswagen vehicle with Vehicle Identification Number {{ vin }} is not affected by any active service campaign or recall. Below is a summary of the historical service campaigns and/or recalls that have already been performed on VIN {{ vin }} (if applicable).

We confirm that your Volkswagen vehicle with Vehicle Identification Number {{ vin }} is/was affected by the following active service campaign or recall. In addition to the active service campaigns/recalls, we have also included a summary of the historical service campaigns and/or recalls (if applicable) for VIN {{ vin }}. Please refer to the row titled “Status” to determine if a service campaign/recall is outstanding or complete.

VIN {{ ind_rec.VIN }}
Service Campaign/Recall Number {{ ind_rec.serviceCampaignNumber }}
Commencement Date {{ ind_rec.commencementDate }}
Service Campaign/Recall Description {{ ind_rec.serviceCampaignDescription }}
Repair Date {{ ind_rec.repairDate }}
Status (Complete or Outstanding) {{ ind_rec.status }}

Note - If repair date is 01/01/1900 it means our records are incomplete and the repair date is unknown. For further information or assistance please email recalls@myvw.com.au.

Emissions Recall and/or Takata Airbag Safety Recall

If the Emissions Recall or Takata Airbag Safety Recall affects your vehicle, we recommend that you refer to the following dedicated webpages for more detailed information:

Your Vehicle with the Vehicle Identification Number {{ vin }} is not affected by any campaign. If you have any questions, please contact our toll-free Volkswagen Recall Campaign Helpline on 1800 504 076 between 8:30am and 8:00pm Monday to Friday (AEDT) or email us at recalls@myvw.com.au.

Your Vehicle with the Vehicle Identification Number {{ vin }} could not be identified due to Internal Server Error.Please try again after some time.

Your Vehicle with the Vehicle Identification Number {{ vin }} is not affected by any campaign. If you have any questions, please contact our toll-free Volkswagen Recall Campaign Helpline on 1800 504 076 between 8:30am and 8:00pm Monday to Friday (AEDT) or email us at recalls@myvw.com.au.

Date: {{ today }}

Keeping your details up to date

As part of the recall process, Volkswagen will notify registered owners of affected vehicles by mail, in addition to other methods. To assist Volkswagen to contact the current owner of the vehicle, Volkswagen urges all customers in Australia to contact our toll-free Volkswagen Recall Campaign Helpline on 1800 504 076 between 8:30am and 8:00pm Monday to Friday (AEDT) or email us at recalls@myvw.com.au to update their contact details. Alternatively, customers can submit an Online Owner Amendment Form by clicking the button below and selecting the ‘Ownership Amendment’ tab.

Frequently Asked Questions

Recalls address any potential 'safety related' defect, due to a feature of design or construction that could pose a risk to the driver, vehicle occupants, or other road users. In the interest of safety, any recall affecting your vehicle should be completed immediately.

Service campaigns are not safety-related. As technology improves, there may be instances where a manufacturer has developed new components or improvements that will help to enhance the overall performance of your vehicle. The enhancements will be applied to your vehicle when you take it to a Volkswagen Dealer, normally during routine servicing and repairs. Volkswagen will not usually write to customers advising them of service campaigns.

You can use the VIN Checker tool above to identify if there are any current or completed recalls for your vehicle. In addition, if your vehicle has been affected by a recall, Volkswagen will contact the current owner by post to let them know and to advise them of the next steps.

You can use the VIN Checker tool above to identify if there are any current or completed service campaigns for your vehicle.

No - service campaigns and/or recalls do not affect the warranty policy on your vehicle, nor your rights generally under the Australian Consumer Law.

No - there is no charge for service campaign and/or recall work.

No - service campaign and/or recall work do not have an expiration date.

Each service or recall campaign rectification will vary depending on the work required. Volkswagen recommends you contact your local Volkswagen Dealer to discuss the specific service/recall campaign to determine the repair time which will be carried out at no cost to you.

All Volkswagen Dealers in Australia have been informed of all active service and recall campaigns.

Yes, that is important. Your Volkswagen Dealer wants to ensure that parts (if required) are readily available to ensure that you are back on the road as soon as possible.

Alternate transportation can vary depending on the service campaign and/or recall. Please contact your local Volkswagen Dealer for further information.

If you are no longer the owner of this vehicle, please complete the online Owner Amendment Form on our website: https://au.volkswagen.com.au/contact-us/ (and selecting the ‘Ownership Amendment’ tab) or email us at: recalls@myvw.com.au so that we can make attempt to make contact with the new owner.

You can contact our toll-free Volkswagen Recall Campaign Hotline on 1800 504 076, between 8:30am and 8:00pm Monday to Friday (AEDT).

You can contact the National Accreditation Authority for Translators and Interpreters (NAATI) on (02) 6260 3035 for free of charge translators and interpreters, between 9:00am and 5:00pm Monday to Friday.

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at www.relayservice.gov.au/business/.


Last updated: 16/12/2019

Update details

Please make sure all your contact details are up to date so we can contact you with important recall information.

UPDATE NOW

Help and advice

If you have any further queries, contact our toll-free Recall Campaign Helpline between 8:30am and 8:00pm Monday to Friday (AEDT).

CALL 1800 504 076

Contact a Dealer

Recalls are preformed free of charge and can be carried out at any authorised Volkswagen Dealer, nationally.

FIND A DEALER

Book a Service

Alternatively, customers can book a service online via our Book a Service tool.

BOOK A SERVICE